Firmstep provide a “Customer Experience Platform” which is used by 30% of all UK councils, allowing citizens of each council to complete tasks online. They also offer councils CMS (Drupal) website maintenance & development.

The Brief

Firmstep were in need of a new site for interacting with their customers. Their old site was slow, difficult-to-use, and generally no longer fit for purpose for Firmstep as they continued with their rapid expansion as a company.

The Result

In addition to a revamped, responsive design to help their customers to get the most out of the site, some key technical requirements for the project included:

  • Freshdesk integration - they wanted to periodically import their Freshdesk support tickets into Drupal
  • A custom forum with the ability to subscribe to certain threads and be notified of updates
  • Content migration from a number of different sources, including Drupal 7 and 8
  • The creation of a REST API with Swagger documentation to allow a third party system to manage users and their privileges

Beyond this site build, we also provide ongoing consultancy work for many of their Drupal-based council websites.

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